1. Who we are
MarkLoop, Inc. (“MarkLoop”, “we”, “us”) is a Delaware-formed company providing a per-location social content platform for multi-location brands. You can reach us at privacy@markloop.build.
2. What we collect
Account data.Name, work email, organization, billing address, and the locations you operate. Provided when you sign up or are added to a customer’s team.
Customer content.Video footage, captions, brand assets, and per-location social account credentials you upload or connect. We process this content only to render, schedule, and report on the posts you’ve asked us to ship.
Telemetry. Pageviews, feature usage, and error reports. Collected via a first-party PostHog instance for the sole purpose of improving the product.
3. Cookies
We use strictly-necessary cookies for authentication and a small set of first-party analytics cookies for the telemetry described above. We do not run third-party advertising trackers. You can refuse non-essential cookies in your browser; the product will still function.
4. Sub-processors
We use the following third-party processors. Each is bound by a written data processing agreement and is reviewed against the requirements of the GDPR + CCPA standards.
- SupabaseApplication database, auth, file storage.
- VercelWeb app hosting and edge delivery.
- ClerkAuthentication and session management.
- StripeSubscription billing and payment processing.
- AyrshareSocial media publishing on your behalf.
- OpenAICaption generation and language understanding.
- AnthropicBrand-safety review and editorial scoring.
- TwelveLabsVideo understanding for the auto-edit pipeline.
- ModalCompute platform for video processing jobs.
- PostHogProduct analytics for first-party usage telemetry.
5. How long we keep data
Account data is retained for the life of your subscription plus 90 days after cancellation. Customer content is retained until you delete it; deletions propagate to backups within 30 days. Telemetry is aggregated after 13 months.
6. Your rights
You may request a copy of your data, ask us to correct it, or request deletion at any time. Email privacy@markloop.build. We respond within 30 days. EEA / UK / California residents have additional rights described in the Data Processing Addendum referenced above.
7. International transfers
MarkLoop is operated from the United States. When we transfer personal data from the EEA, UK, or Switzerland, we rely on the Standard Contractual Clauses approved by the European Commission, plus the supplementary measures called for in the EDPB recommendations.
8. Contact
For privacy questions or to exercise any of the rights above, email privacy@markloop.build. For urgent security incidents, email security@markloop.build.