1. Acceptance of terms
By creating a MarkLoop account or accessing the MarkLoop service (the “Service”), you agree to these Terms on behalf of yourself and any organization you represent. If you don’t agree, you may not use the Service.
2. Acceptable use
You agree not to use the Service to:
- publish content that is unlawful, defamatory, or infringes third-party rights;
- impersonate another person or business;
- attempt to disrupt, reverse-engineer, or probe the Service for vulnerabilities outside a coordinated disclosure;
- resell or sublicense the Service to a competing platform.
We may suspend access for repeated or severe violations, after notice where reasonably possible.
3. Customer content and ownership
You retain all intellectual-property rights in your footage and brand assets. MarkLoop receives a limited, revocable license to host, transcode, render, and publish that content solely as needed to deliver the Service to you. We do not claim joint ownership of your footage and we do not use your content to train shared, customer-facing models without your written permission.
Per-shoot derivative outputs (Reels, captions, schedules) are likewise yours; you may export them at any time. We retain a backup of derivative outputs only as described in our Privacy Policy.
4. Service availability
MarkLoop is currently in private beta. We do not commit to a specific service-level agreement (SLA) during the beta period. We aim for 99.5% monthly availability for the public app surfaces and we communicate planned maintenance via status.markloop.build when available. Pilot MSAs may include negotiated SLA commitments.
5. Fees and refunds
Subscription fees are billed monthly in advance. The 4-week pilot fee credits 100% toward your first month if you continue. Outside the pilot, refunds for unused service are at our discretion. You may cancel at any time; access continues through the end of the paid period.
6. Limitation of liability
To the maximum extent permitted by law, MarkLoop’s aggregate liability for any claim arising out of or relating to the Service is limited to the fees you paid in the 12 months immediately preceding the claim. We are not liable for indirect, incidental, or consequential damages.
7. Termination
You may cancel your subscription at any time via the in-app settings or by emailing support@markloop.build. We may terminate or suspend your account for material breach of these Terms after notice and a reasonable cure period, except in the case of a security or legal issue requiring immediate action. Upon termination, you may export your customer content for 90 days; after that we delete it consistent with our Privacy Policy.
8. Governing law
These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws principles. Each party consents to the exclusive jurisdiction of the state and federal courts located in New Castle County, Delaware for any dispute that cannot be resolved through good-faith negotiation.
9. Changes to these terms
We may update these Terms from time to time. Material changes will be communicated via email at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance.
10. Contact
Questions about these Terms? Email legal@markloop.build.